Frequently Asked Questions
Shipping & Orders
How can I update my shipping address after placing an order?
Please contact me as soon as possible if you need to update your shipping address. You may contact me through the website's contact form or by email at contact.mupeshop@gmail.com.
If your order has already been shipped, I won’t be able to make changes!
Do you offer international shipping?
At this time, I do not offer international shipping.
What is your typical order processing time?
Orders are typically processed within 2-3 business days. In some cases, I may process them sooner, but please allow for the full timeframe.
Returns, Exchanges, & Cancellations
What is your return policy?
I do not offer returns.
If you experience a problem with your order, please reach out so I can help resolve it.
Can I request an exchange for my item?
I do not offer exchanges.
If you experience a problem with your order, please reach out so I can help resolve it.
Is it possible to cancel my order after purchase?
You may cancel your order as long as it has not already been packed or shipped.
Please contact me as soon as possible if you would like to request a cancellation.
General
What happens if the item I want is out of stock?
I do my best to restock items that sell out, though restock times can vary.
If you’d like to check on a specific item, feel free to contact me!
What should I do if my item arrives damaged or broken?
If your item arrives damaged or broken, please contact me with your order number and a photo!